Our Covid-19 Response

/ Nicholas Joseph/

We’re excited to welcome you back! Safety is our priority and we’ve made the many changes below to keep everyone safe, including offering both new and repeat clients Virtual Fittings & Appointments, curbside pickup, and implementing the highest frequent cleaning standards in our showroom.

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Covid-19 Safety:

What we will do:

  • Our team will wear masks, use sanitizer regularly, and wear gloves when needed

  • We will require anyone entering the showroom to wear a mask (and offer disposable masks)

  • We’ve designated a team member to clean doors, handles, desks, and surfaces throughout the day and between appointments and fittings

  • Our fitting rooms and tape measures are completely cleaned after every use

  • Plexiglass partitions will be available for desk appointments

  • Espresso and scotch are now served in disposable cups, water has always been bottled and will continue to be

  • Curbside pickup will be available, just call us upon arrival

  • We will limit number total people allowed in our showroom (team members and/or clients)

What we need you to do:

  • Please wear a mask when entering our showroom (we will have disposables available)

  • Please limit guests to 2 max for each appointment, or contact us if an exception is absolutely required

  • Please be right on time to help us limit the number of people in the store, give a call if we need to make other accomodations, will will always try

We will continue watching, listening and learning, day by day, and will keep you posted as our situation evolves.

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Virtual Fittings & Appointments:

  1. Repeat Clients, OPEN Orders:If you have custom clothing ready for delivery, we will continue to offer shipping, virtual fittings, and curbside pickup upon request.

  2. Repeat Clients, NEW Orders: First, THANK YOU for your support!
    Book Online and request a video call. We can style your garments just like a regular appointment, including reviewing the fit of your latest items

  3. New Clients: First, THANK YOU for your support!
    Book Online and request a video call. We can style your garments just like a regular appointment, and arrange a time for masked and gloved measurements to be taken.

  4. Gift certificates are always available to buy online

Common Questions:

Q: Will my order be delayed?
A: Currently, orders are coming in faster than usual but your Designer will always be able to give an estimated delivery timeline.

Q: Is the showroom open? Are there any changes to your hours?
A: Chicago’s Phase 3 begins on June 3, 2020. Hours will stay the same and we will operate in full cooperation of Chicago’s Phase 3 regulations, including frequent cleaning, wearing of masks and gloves, and limiting the number of total people in the showroom at any time.

Q: What is being done to keep our employees safe?
A: Any employee is required to stay home and contact a doctor if they are not feeling well or feverish. All employees are also required to wear masks in the store at all times.

Q: What are you doing to give back during this time?
A: We have launched BeExxtra.com to sell and donate masks to in-need hospital and facilities. In April, we donated over 15,000 FDA and CDC registered masks to in-need facilities in Chicago. Buy and donate masks at www.beExxtra.com